Question 1

How do I book an appointment?

Accepted Answer

You can book online through our booking system, which is available 24/7. Select your service, choose your preferred provider and time, and complete your booking in a few minutes. You can also call us at (512) 522-0554 during business hours.

Question 2

What is your cancellation policy?

Accepted Answer

We require 24 hours notice for cancellations or rescheduling. Cancellations made with less than 24 hours notice may be subject to a cancellation fee. No-shows will be charged the full service amount.

Question 3

Do I need to arrive early for my appointment?

Accepted Answer

We recommend arriving 10 to 15 minutes before your first appointment to complete intake paperwork. For subsequent visits, arriving 5 minutes early is sufficient.

Question 4

Can I request a specific provider?

Accepted Answer

Yes. You can select your preferred provider when booking online. We recommend booking in advance if you have a provider preference, as popular time slots fill quickly.

Question 5

Do you offer same-day appointments?

Accepted Answer

Same-day appointments are occasionally available depending on provider schedules. Check our online booking system for real-time availability, or call us directly.

Question 6

How do I book a couples massage or two services back-to-back?

Accepted Answer

Use our Group Appointment booking link — this is the only link that supports booking two guests at the same time, or two services back-to-back in one session. When the booking window opens, select "Group Appointment", add each service, choose "First Available" for the fastest scheduling, pick your date and time, and complete checkout with a valid credit card. The standard booking link does not support group or multi-service bookings. Book here: https://dashboard.boulevard.io/booking/businesses/0585cae4-7053-42c2-acec-36dbdc02c99f/widget#/

Question 7

Can I book a spa day with multiple treatments in one visit?

Accepted Answer

Yes. To book multiple services back-to-back (for example, a massage followed by a facial), use our Group Appointment link. Select each service in sequence, choose your providers and time, and complete checkout. A valid credit card is required. If you need help planning your spa day, text us at 737-321-8182 and we will coordinate the timing for you.

Question 8

What is the difference between a day spa service and a med spa service?

Accepted Answer

Day spa services include massage, facials, body treatments, and head spa. These are wellness and aesthetic services that do not require medical oversight. Med spa services include injectables (Botox, Dysport, fillers, Sculptra), microneedling, and other treatments that are performed under the medical oversight of our supervising physician, Dr. David L. Sneed, MD.

Question 9

Do I need a consultation before booking injectables?

Accepted Answer

First-time injectable clients are required to complete a consultation before their first treatment. This can be done as a separate appointment or on the same day as your first treatment, depending on availability. Returning clients do not need a separate consultation.

Question 10

What is your medical oversight structure for med spa services?

Accepted Answer

All med spa services at Banyan and Bamboo are performed under the medical oversight of Dr. David L. Sneed, MD (Texas License F4549). Our injectors are licensed and trained professionals who operate within the scope of Texas medical aesthetics regulations.

Question 11

How do I know which treatment is right for me?

Accepted Answer

We offer a complimentary AI 3D Skin Analysis for new clients, which provides a detailed assessment of your skin and personalized treatment recommendations. You can also consult with your provider at any appointment.

Question 12

What forms of payment do you accept?

Accepted Answer

We accept all major credit cards, debit cards, and cash. We also accept Banyan and Bamboo gift cards. We do not accept personal checks.

Question 13

Do you offer payment plans?

Accepted Answer

Yes. We offer flexible payment plans for larger treatment packages and series. Visit our payment plans page or ask your provider for details.

Question 14

Do you offer discounts for multiple sessions?

Accepted Answer

Yes. We offer package pricing for series of treatments such as microneedling, DiamondGlow, and body sculpting. Package pricing is typically 10 to 15 percent below individual session pricing.

Question 15

Are gratuities included in service pricing?

Accepted Answer

Gratuities are not included in service pricing. Tips are appreciated and can be added at checkout. The industry standard for spa services is 18 to 20 percent.

Question 16

Do you accept Allē or Aspire rewards?

Accepted Answer

Yes — we use both every single day. Allē is Allergan/AbbVie’s loyalty program — it applies to Botox, Juvederm, and DiamondGlow. Aspire is Galderma’s loyalty program — it applies to Dysport, Sculptra, and Restylane. We also help you rack up Allē points on chemical peels, microneedling, and Mermaid Facials — those points can then be redeemed toward Botox or DiamondGlow. When you can snag a $30 or $40 Allē discount, you can apply it to your DiamondGlow treatment for real savings: our new client price is $199 (reg. $245), and with a $30–$40 Allē coupon, your first DiamondGlow can be as low as $159–$169 — plus you earn points toward future visits. Before your appointment, create your Allē account at alle.com and your Aspire account at aspirerewards.com. New members often receive a welcome coupon. We’ll link your account at checkout in 30 seconds.

Question 17

What memberships do you offer?

Accepted Answer

Banyan Luxe Membership. Gold is $99 a month, Platinum is $149 a month, and Diamond is $249 a month. Credits roll over and do not expire. Six-month minimum, then month to month. Change your tier, up or down, at any time. Full details at banyanandbamboo.com/memberships.

Question 18

Can I purchase a gift card?

Accepted Answer

Yes. Gift cards are available in any amount and can be purchased online or in person. They can be used for any service, product, or gratuity.

Question 19

Do gift cards expire?

Accepted Answer

Banyan and Bamboo gift cards do not expire. They can be used at any time for any service or product.

Question 20

Who is the medical director at Banyan & Bamboo?

Accepted Answer

Our medical director is Dr. David L. Sneed, MD. Dr. Sneed holds a Texas Medical License (F4549, expiring 05/31/2027), NPI 1134113137, and DEA registration BS1253688. All medical aesthetic services at Banyan and Bamboo are performed under his medical oversight and supervision. You can review his full credentials and our medical oversight policy at banyanandbamboo.com/medical-disclaimer.

Question 21

Are your injectable treatments medically supervised?

Accepted Answer

Yes. All injectable treatments at Banyan and Bamboo, including Dysport, Botox, dermal fillers, and Sculptra, are performed under the medical oversight of Dr. David L. Sneed, MD. Our injectors are licensed aesthetic professionals who operate within the full scope of Texas medical aesthetics regulations.

Question 22

What is a Good Faith Exam and do I need one?

Accepted Answer

A Good Faith Exam (GFE) is a required medical evaluation that must be completed before any injectable treatment in Texas. It confirms that you are a suitable candidate for the treatment and that there are no contraindications. At Banyan and Bamboo, the GFE is conducted prior to your first injectable appointment and can be completed on the same day as your treatment, depending on availability.

Question 23

How do I contact your medical director if I have a concern?

Accepted Answer

If you have a question or concern related to medical oversight, please contact us directly at 512-890-1130 or info@banyanandbamboo.com. Our team will ensure your concern is addressed and, if appropriate, escalated to Dr. Sneed. You can also review our full medical oversight policy at banyanandbamboo.com/medical-disclaimer.

Question 24

Is Dysport safe? What are the qualifications of your injector?

Accepted Answer

Dysport is an FDA-approved neuromodulator with a well-established safety profile when administered by a trained professional. Our lead injector, Brittany Cantu, is a licensed aesthetic injector with advanced training in facial anatomy and cosmetic injectables. All treatments are performed under the medical oversight of Dr. David L. Sneed, MD. A consultation and Good Faith Exam are completed before your first treatment.

Question 25

What is the difference between a med spa and a day spa?

Accepted Answer

A day spa offers wellness and aesthetic services such as massage, facials, body treatments, and head spa. No medical oversight is required for these services. A med spa offers clinically advanced treatments including injectables, microneedling, and prescription-grade protocols that require physician oversight. Banyan and Bamboo is both: a full-service day spa and a licensed med spa, all under one roof in Austin, TX.

Question 26

Where are you located?

Accepted Answer

We are located at 3005 S Lamar Blvd, #D-112, Austin, TX 78704. We are in the Lamar Union complex, near the intersection of S Lamar Blvd and Barton Springs Road.

Question 27

Is parking available?

Accepted Answer

Yes. Free parking is available in the Lamar Union parking garage and surface lots. The garage entrance is on S Lamar Blvd. Parking is free for the first two hours.

Question 28

What are your hours?

Accepted Answer

Our hours vary by day. Please check our website or Google listing for current hours, as they may change seasonally or around holidays.

Question 29

What is Atria Wellness and how does it relate to Banyan & Bamboo?

Accepted Answer

Atria Wellness is a physician-led medical wellness practice that operates out of our Banyan & Bamboo location on South Lamar. They are not a separate facility you need to travel to — they are in-house. Atria Wellness focuses on medical weight loss, hormone replacement therapy, metabolic optimization, and longevity medicine. The two practices are designed to complement each other: Atria Wellness addresses your health from the inside, and our aesthetic and body treatments refine the results on the outside.

Question 30

Who are the providers at Atria Wellness?

Accepted Answer

Atria Wellness is led by Dr. Behnam Majd, MD (Medical Director) and Kaeloni Majd, ACNP (Lead Clinician). They work collaboratively to ensure every patient receives personalized, physician-supervised care from consultation through ongoing support.

Question 31

What medical weight loss options does Atria Wellness offer?

Accepted Answer

Atria Wellness offers physician-supervised GLP-1 weight loss programs using Semaglutide (Ozempic/Wegovy) and Tirzepatide (Mounjaro/Zepbound). These are prescription medications that require a medical consultation and are tailored to your health profile. All programs are supervised by Dr. Majd and the Atria Wellness clinical team. Visit atriawell.com or ask our front desk to connect you.

Question 32

Does Atria Wellness offer hormone replacement therapy for women?

Accepted Answer

Yes. Atria Wellness offers comprehensive hormone replacement therapy (HRT) for women, including bioidentical hormone protocols tailored to your lab results and symptoms. HRT can address fatigue, mood changes, sleep disruption, weight gain, and other symptoms associated with perimenopause and menopause. Atria Wellness is in-house at Banyan & Bamboo on South Lamar.

Question 33

Does Atria Wellness treat low testosterone in men?

Accepted Answer

Yes. Atria Wellness offers physician-supervised testosterone replacement therapy (TRT) for men experiencing low T symptoms including fatigue, reduced muscle mass, low libido, brain fog, and mood changes. Treatment is personalized based on lab work and your health history. Visit atriawell.com/low-testosterone or ask our front desk to connect you with the Atria Wellness team.

Question 34

Can I combine Atria Wellness medical services with Banyan & Bamboo treatments?

Accepted Answer

Yes, and this is exactly what the partnership is designed for. A common example: a client on a GLP-1 weight loss program with Atria Wellness will often pair that with our body contouring and RF skin tightening treatments once their weight stabilizes, to address residual fat pockets and skin laxity. Similarly, clients on HRT often find that our skin and aesthetic treatments complement their hormonal optimization. Our team and the Atria Wellness team communicate and coordinate when appropriate.

Question 35

How do I schedule an appointment with Atria Wellness?

Accepted Answer

You can visit atriawell.com to schedule directly, or ask our front desk team at Banyan & Bamboo to connect you. Since Atria Wellness is in-house at our South Lamar location, our team can facilitate a warm introduction and help coordinate your care.

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